Payment Policy
~ PayPal Can not be used on any orders over $5000
USA Shipping & Handling
~ Free USPS Signature, Insured Priority Shipping on all orders.
~ Delivery time is estimated between 1-3 days for priority mail. If you need faster service please contact us for UPS options.
~ Jean Joaillerie does not deliver to P.O Boxes.
~ Jean Joaillerie will not issue refunds , exchanges or accept returns on packages abandoned or in the event a client does not accept it.
Canada Shipping & Handling
~ Free USPS Signature Insured Priority Mail Shipping On All Orders Over $250.
~ Orders under $250 are sent by USPS Signature Insured Priority Mail for $25.84.
~ Delivery time is estimated between 6-10 days for priority mail. If you need faster service please contact us for UPS options.
~ Customs , duties and any other taxes imposed by your country of residence may apply and that is not included. Jean Joaillerie will not issue refunds or accept returns on packages abandoned at customs.
Worldwide Shipping & Handling
~ Free USPS Signature Insured Priority Mail Shipping On All Orders Over $250.
~ Orders under $200 are sent by USPS Signature Insured Priority Mail for $38.95.
~ Delivery time is estimated between 6-10 days for priority mail. if you need faster service please contact us for UPS options.
~ Customs , duties and any other taxes imposed by your country of residence may apply and that is not included. Jean Joaillerie will not issue refunds or accept returns on packages abandoned at customs.
Shipping Times
~ All orders in stock are processed within 48 business hours if in stock .Items not in stock and custom orders can take up to 14 business days ( Unless otherwise stated in the individual listing ) to be made and sent.
~ USPS Priority Mail within the USA usually takes 1-3 business days to arrive at the destination.
~ USPS priority mail outside the USA is estimated at between 6-10 days
~ If you need faster shipping please contact via the " Contact Us " page for rates and details.
How Can I Track My Order?
~ Once your order has shipped an email with the tracking number will be sent to you.International clients will also receive a customs number.
~ The status of your order can then be checked on www.usps.com.
Returns & Exchanges
~ Jean Joaillerie does not accept cancellations or returns.
~ On other items your purchase can be exchanged for store credit or for an item in stock.
~ Exchanges are accepted if you inform us within 48 days upon delivery of your order that you are not happy with your purchase for any reason.
~ Earrings are not eligible for exchange or return unless they arrive damaged in transit in which case we need to be informed within 48 hours of delivery via email ( contact@jeanjoaillerie.com ) or through our " Contact Us " page. If they arrive damaged they will be repaired at our expense.
~ Items must be returned for exchange or store credit within 5 days of receipt of your purchase.
~ Any exchanged items have to be returned by signature mail ( i.e ups, fed ex, dhl or usps priority mail or other forms of signature mail ) to the correct address listed on the " contact us "page and must be unworn, unused, and returned in the same condition it was sent with the packaging and labels attached if applicable.
~ Custom Orders,Items Marked " All Sales Are Final ",Items Purchased On Sale,Earrings And All Items In the Fine Jewelry Section are not eligible for exchange.
~ You are responsible for the shipping charges for exchanges except in the event an item arrives damaged in transit.
~ Jean Joaillerie reserves the right to refuse an exchange if it does not comply with our exchange policy.
~ If you would like to initiate an exchange on an item please write via the " Contact Us " page or by email at : contact@jeanjoaillerie.com
Custom Orders
~ Custom orders can not be canceled ,returned or exchanged.
Bulk Orders
~ Discounts are available for orders of 4 or more of the same product ( Bridesmaid Gifts, Wedding Favors etc ) please contact us as discounts vary depending on the size of the order.
~ Bulk orders can not be returned or exchanged.
Wholesale Orders
~ Jean Joaillerie welcomes inquiries and works with both online and offline retailers worldwide.
~ For more information and details please contact us at : contact@jeanjoaillerie.com or visit our " Contact Us " page to send an email.
